The Lavender House 10340 121 Street, Edmonton, AB | call 780.488.1302 | shop hours M-Th 9am - 5pm / f 9am - 6pm / Sat 9:30am - 5Pm / Sun CLOSED

Shipping Policy

Shipping Rates and Times

Delivery within Edmonton, Sherwood Park and St. Albert city limits is $15.95 plus GST.

  • The $15.95 delivery charge is not included in the price of the flowers listed on our website
  • Deliveries to areas outside the tri-city area & outside our regular delivery times will be evaluated on a case-by-case basis.
  • Best Buds will contact any customers requesting deliveries outside city limits and outside regular time frames to confirm pricing.

***Delivery times are subject to change during peak seasons and harsh weather conditions. Our goal is to get your flowers delivered safe & sound as quickly as possible.

Regular Delivery Time Windows: $15.95 charge

  • 11am-2pm (Order must be placed by 9am)
  • 3pm-6pm (Order must be placed by Noon)

Rush Delivery: $25.95

Rush delivery refers to orders that must be delivered within a specific two hour time frame during business hours. For example, 10am-Noon; Noon-2 pm; 2pm-4pm; 4pm-6pm.

***If you would like your flowers delivered before 11 am, the order must be placed the day beforehand.

Conditions apply for rush delivery:

  • The order must be received within business hours. The cut off time is 3 PM for most deliveries.
  • Deliveries outside of the time parameters listed above can occasionally be accommodated, but please call the shop directly and speak to a representative to inquire.

Please note that our business hours may vary during the COVID-19 pandemic, as we prefer to keep our shop less staffed to prevent exposures to our staff and clients. We are closed all statutory holidays, and operate Monday-Saturday. For current hours of operation please see http://bestbuds.ca/contact-us/

COVID-19 Changes to Policies:
During the winter in the pandemic we are not accepting surprise deliveries to home addresses. As the temperatures go below freezing, it is not an option to leave flowers on doorsteps as the flowers will freeze and die. We also cannot leave the flowers with neighbours in order to reduce the risk of exposures to our delivery services and clientele. All home addresses will be contacted unless specifically required not to. If this is the case the sender assumes the risk of damage to flowers, multiple delivery charges, or of picking up the flowers themselves from our shop.

Attempting delivery to hospitals during the pandemic is complicated and the sender assumes the risk of flowers being lost. Some hospitals may not receive deliveries at all during this time, and policies change frequently. It is best to call the hospital directly prior to placing your order to see if the recipient can receive deliveries. Our delivery services can only deliver to the front of the hospital, at which point the hospital must deliver the flowers to the recipient as delivery services cannot enter further. Items may get lost or be held at desks.

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